Where are you located?
Bougie Glitter operates from the United States, specifically on the East Coast.
Do you have a physical store?
Bougie Glitter does not have a physical store at this time.
Are you a legitimate business?
Yes, Bougie Glitter is a registered LLC.
Where do orders ship from?
All orders ship from the United States.
Do you have any customer or product reviews?
Yes, we have a reviews section here.
What payment methods do you accept?
Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay, Venmo, Sezzle, Afterpay, Cash App, and Klarna.
Do you have payment plans?
Yes! We accept Afterpay, Klarna, Shop Pay, Cash App, and Sezzle.
How do I know it is safe to order from your website?
We get it - there are plenty of websites nowadays. How do you know you can trust ours? Ensuring safety and security is our top priority. We take several measures to guarantee a secure shopping experience for our customers:
• SSL Encryption: Our website is protected by SSL encryption, ensuring that all your personal information and payment details are securely transmitted and kept confidential.
• Secure Payment Gateways: We partner with trusted and reputable payment processors such as PayPal that employ industry-standard security protocols to safeguard your financial information during transactions - this protects both us and you.
• Privacy Protection: Your personal data is handled with the utmost care. We adhere to strict privacy policies, and your information is never shared with third parties without your consent.
• Customer Reviews and Testimonials: You can check out the experiences of our satisfied customers through reviews and testimonials, which reflect the reliability and trustworthiness of our services.
• Customer Support: Our dedicated customer support team is available to assist you with any concerns or queries, providing timely and helpful assistance throughout your shopping journey.
Furthermore, we continuously update our security measures to stay ahead of potential threats and ensure that your shopping experience remains safe and enjoyable. Your trust means everything to us, and we strive to maintain the highest standards of security for our customers.
Who is responsible to pay customs duty and value-added tax (VAT)?
Bougie Glitter is not responsible for any customs duties, value-added taxes, or any other costs and fees associated with international shipments. Please be aware that depending upon your country, you may incur additional costs to receive your items. Please consult your country's local customs duty and VAT policies.
In what US states do you charge sales taxes?
In states where Bougie Glitter has an obligation to collect, you'll see sales tax applied to your order based on the shipping address that you've selected at checkout. At this time, we are only obligated to collect sales tax in the state of Pennsylvania.
Why aren't all items in stock and ready to ship?
We believe fashion should be intentional, not mass-produced. To guarantee excellence, Bougie Glitter drops items in highly limited, ready-to-ship runs or through our Made-to-Order (MTO) process. By avoiding massive warehouses of excessive inventory, we drastically reduce environmental waste and focus our attention on premium craftsmanship. Whether an item is ready to ship or meticulously crafted to order just for you, you are receiving a piece designed to stand out.
Can I pay extra for my item to be made sooner?
To maintain our high standards of craftsmanship, we do not offer expedited production or processing. Exceptional quality takes time and cannot be rushed. If you need a piece for an upcoming event right away, we highly recommend exploring our Ready to Ship collection for styles that are available for immediate delivery!
I placed my order, when will it ship?
Please refer to the processing time in the description of the item you ordered. You will receive an email with tracking information when your order has shipped.
How long does it take to receive my package?
Please refer to the processing time in the description of the item you ordered. Items will ship once the stated processing time has been completed. There is a chance orders may ship sooner - any and all updates will be provided via email.
United States: Once shipped, dresses and in-stock items generally take 2-5 business days, depending on location.
All other items generally take 7-14 business days, depending on location.
Outside the United States: Once shipped, items generally take 10-14 business days, depending on location and your local customs procedures.
How do I track my package?
You can track your package by clicking on the link provided in your shipment confirmation email.
Do you accept returns?
Returns are not currently accepted, however, please contact us within 2 days after receiving your order if there is a defect or an issue, so that we can evaluate the issue and make it right.
I would like to exchange an item for a different size, what do I do?
Exchanges are not currently accepted. If you are concerned about sizing, we suggest sizing up. Our dresses can also be tailored if needed.
Can I modify, cancel or adjust my order?
You have two hours after placing your order, to allow for any modifications, cancellations, or adjustments. After the allotted two hours, no refunds will be given and only adjustments to shipping addresses may be made. You can reply directly from your order confirmation email or contact us here. In the rare case a cancellation is accepted, the buyer will be charged a 50% restocking fee.
What if I provided the wrong shipping address when I placed my order?
Please contact us immediately if you notice an error in your shipping details. We can easily update your address as long as your order has not yet shipped. Once an order has left our facility, we cannot issue refunds or replacements for incorrect or incomplete addresses provided at checkout.
How do you ensure the quality of your products?
We collaborate exclusively with top-tier suppliers, curators, and dressmakers. Every production partner undergoes a rigorous vetting process, and all our pieces are personally sampled to guarantee excellence. Moreover, we personally oversee quality control for all orders before they are shipped to your door.
Do you offer custom sizing and design requests?
Yes! Exclusive customization options are available for most Diamante and Bougie collection items, such as rhinestone panel/bodice option, fabric, back style, color, and more. To check availability of custom options please contact us using the Contact form here.
I am unsure of the size I need to order, how can I find the fit?
Size charts are available on the page of every item. If in doubt, we suggest ordering a size up.
Do you restock sold out items?
We do occasionally restock sold out items, however, it depends on the item. Please contact us here and we'll be able to provide you with additional information on that item.
What if I have additional questions?
Please contact us here. We try to respond to all inquiries in 24-48 hours. Please ensure to check your spam inbox, as our response may have been forwarded there.
