FAQ

Where are you located?

Bougie Glitter operates from the United States, specifically on the East Coast.

Do you have a physical store?

Bougie Glitter does not have a physical store at this time.

Are you a legitimate business?

Yes, Bougie Glitter is a registered LLC.

Do you have any customer or product reviews?

Yes, we have a reviews section here.

What payment methods do you accept?

Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay, Venmo, Sezzle, and Klarna.

Do you have payment plans?

Yes! We accept Klarna, Shop Pay, and Sezzle.

How do I know it is safe to order from your website?

We get it - there are plenty of websites nowadays. How do you know you can trust ours? Ensuring safety and security is our top priority. We take several measures to guarantee a secure shopping experience for our customers:

• SSL Encryption: Our website is protected by SSL encryption, ensuring that all your personal information and payment details are securely transmitted and kept confidential.

• Secure Payment Gateways: We partner with trusted and reputable payment processors such as PayPal that employ industry-standard security protocols to safeguard your financial information during transactions - this protects both us and you.

• Privacy Protection: Your personal data is handled with the utmost care. We adhere to strict privacy policies, and your information is never shared with third parties without your consent.

• Customer Reviews and Testimonials: You can check out the experiences of our satisfied customers through reviews and testimonials, which reflect the reliability and trustworthiness of our services.

• Customer Support: Our dedicated customer support team is available to assist you with any concerns or queries, providing timely and helpful assistance throughout your shopping journey.

Furthermore, we continuously update our security measures to stay ahead of potential threats and ensure that your shopping experience remains safe and enjoyable. Your trust means everything to us, and we strive to maintain the highest standards of security for our customers.

Who is responsible to pay customs duty and value-added tax (VAT)?

Bougie Glitter is not responsible for any customs duties, value-added taxes, or any other costs and fees associated with international shipments. Please be aware that depending upon your country, you may incur additional costs to receive your items. Please consult your country's local customs duty and VAT policies. 

In what US states do you charge sales taxes?

In states where Bougie Glitter has an obligation to collect, you'll see sales tax applied to your order based on the shipping address that you've selected at checkout. At this time, we are only obligated to collect sales tax in the state of Pennsylvania.

Why aren't more items in stock and ready to ship?

Bougie Glitter embraces the Made-to-Order (MTO) approach, which effectively reduces overproduction by ensuring that each product has a committed owner before it is manufactured. By adopting MTO, Bougie Glitter effectively eliminates the need for excessive inventory, thereby minimizing overconsumption. This approach encourages thoughtful consideration of purchases rather than impulsive buying decisions. Through these practices, Bougie Glitter collectively contributes to mitigating the depletion of natural resources and the production of greenhouse gases. It also allows us to provide our customers with a higher quality product.

Can I pay extra for my item to be made sooner?

Unfortunately, we do not offer expedited processing at this time.

I placed my order, when will it ship?

Please refer to the processing time in the description of the item you ordered.

Dresses, jumpsuits and sets: Please allow 3-7 weeks of processing time from when your order is placed to the time it is shipped.

Pre-order: Please allow 1-2 weeks of processing time from when your order is placed to the time it is shipped.

All other items: Please allow 72 business hours of processing time from when your order is placed to the time it is shipped.

You will receive an email when your order has shipped.

How long does it take to receive my package?

Please refer to the processing time in the description of the item you ordered. Items will ship once the stated processing time has been completed. There is a chance orders may ship sooner - any and all updates will be provided via email.

United States: Once shipped, dresses and in-stock items generally take 2-5 business days, depending on location.

All other items generally take 7-14 business days, depending on location.

Outside the United States: Once shipped, items generally take 10-14 business days, depending on location and your local customs procedures.

How do I track my package?

You can track your package by clicking on the link provided in your shipment confirmation email.

Do you accept returns?

Returns are not currently accepted, however, please contact us within 2 days after receiving your order if there is a defect or an issue, so that we can evaluate the issue and make it right.

I would like to exchange an item for a different size, what do I do?

Exchanges are not currently accepted. If you are concerned about sizing, we suggest sizing up. Our dresses can also be tailored if needed. 

Can I modify, cancel or adjust my order?

You have two hours after placing your order, to allow for any modifications, cancellations, or adjustments. After the allotted two hours, no refunds will be given and only adjustments to shipping addresses may be made. You can contact us here. In the rare case a cancellation is accepted, the buyer will be charged a 50% restocking fee.

What if I provided you the wrong shipping address when I placed my order?

Unless your order has not shipped, no refunds will be given if you provided an incorrect or incomplete shipping address.

What about quality?

We collaborate exclusively with top-tier suppliers, curators, and dressmakers for our products. Every production partner undergoes a rigorous vetting process, and all our products have been personally sampled to guarantee excellence. Moreover, we personally oversee quality control for all dress orders before they are shipped to you.

Do you offer custom sizing and design requests?

Yes! Exclusive customization options are available for most Diamante and Bougie collection items, such as rhinestone panel/bodice option, fabric, back style, color, and more. To check availability of custom options please contact us using the Contact form here.

I am unsure of the size I need to order, how can I find the fit?

Size charts are available on the page of every item. If in doubt, we suggest ordering a size up.

Why are there two listings for some items - one that says "Ready to Ship," and one that does not?

We do keep a rotating stock of some items - these products have "Ready to Ship" in the title, and are shipped 2-3 business days after your order has been placed. For items that do not have "Ready to Ship" in the tile, please refer to the processing time stated in the items description.

Did Britney Spears really buy a dress from you?

Yes, Britney did purchase several dresses from us.

Do you restock sold out items?

We do occasionally restock sold out items, however, it depends on the item. Please contact us here and we'll be able to provide you with additional information on that item.

What if I have additional questions?

Please contact us here. We try to respond to all inquiries in 24-48 hours. Please ensure to check your spam inbox, as our response may have been forwarded there.